📄 General Terms and Conditions – Loopper B.V. & Loopper Special Projects

These General Terms and Conditions apply to both Loopper B.V. and Loopper Special Projects.

Loopper B.V. – Pieter Braaijweg 101, Amsterdam. Registered under number 72465085 at the Chamber of Commerce in Amsterdam.
Loopper Special Projects – Same address. Registered under number 30080188.

Article 1 – Definitions

“Supplier” refers to Loopper B.V. and/or Loopper Special Projects.
“Client” refers to any individual or entity engaged in a contractual or pre-contractual relationship with the Supplier.
“Goods” refers to physical products and/or services, including custom design, consulting, and production services.

Article 2 – Applicability

These Terms and Conditions apply to all offers, quotations, agreements, and deliveries by the Supplier unless otherwise agreed in writing.
They also apply to subsequent or follow-up orders between the parties.

Article 3 – Offers

All offers are non-binding unless explicitly stated otherwise in writing.
Upon acceptance of a non-binding offer, the Supplier reserves the right to withdraw the offer within four (4) days.
Visuals, samples, or descriptions are for reference only and are not legally binding.

Article 4 – Prices

All prices are quoted in euros, excluding VAT and additional charges.
The Supplier reserves the right to impose minimum order quantities.
Prices may be changed at any time without prior notice.

✅ Article 5 – Customized Products

The Client is responsible for providing high-quality, print-ready artwork.
If the Client is unable to provide a vector file, Loopper will vectorize the design at no additional cost where technically feasible.

A print proof (mockup) will be provided only if expressly agreed in writing.
If not rejected within five (5) working days, the mockup is considered approved.

Any PMS color codes must be confirmed prior to mockup approval.
Requests submitted after production starts will not be accepted and cannot be used as grounds for complaint.

✅ Article 6 – Delivery and Lead Times

Delivery times are indicative and non-binding, unless expressly confirmed in writing as fixed.
Delivery begins only after the Supplier has received all required data and full payment.

In the event of force majeure (e.g., strikes, fire, war, transport disruption, supplier failure), the Supplier may suspend or cancel the agreement without liability.

For custom products, a delivery tolerance of ±10% may occur and will be invoiced accordingly.

Unless otherwise agreed, delivery is ex-warehouse and at the Client’s risk and expense.

Samples must be returned within 14 days in original condition and packaging.

Mockups or sample images are for reference only — actual delivered items may differ.

Custom orders may not be canceled or refunded after confirmation.
Delays in delivery do not entitle the Client to cancellation or compensation unless a fixed deadline was contractually agreed.

✅ Article 7 – Complaints, Returns & Compensation 

Visible defects must be reported via email within five (5) working days of delivery, with:

• Clear photos of the defective item

• For batch issues: at least 5–10 items shown together in one image

Functional defects (e.g., broken parts, unusable items) must be reported within 30 calendar days.
Complaints submitted after this period will not be accepted.

If the defect is confirmed and caused by Loopper’s production, a free reproduction will be offered.
If reproduction is not feasible, a partial refund or discount may be proposed — depending on severity and case-by-case review.

Returns are only accepted upon prior written approval and are always at the Client’s risk and cost.
Returning items does not imply acceptance of liability.
Sample costs are non-refundable.
Refunds are not possible for customized goods.

Article 8 – Retention of Title

All goods remain the Supplier’s property until full payment is received.
If payment is not made, the Supplier may reclaim delivered goods.
Resale or pledging is not permitted until ownership is legally transferred, except in the course of normal business operations.

✅ Article 9 – Payment Terms 

Unless agreed otherwise in writing, payment is due within 14 days of the invoice date.

The order becomes valid only after:

• Signed order confirmation is received, and

• Full prepayment (100%) is completed

In case of late payment, the Client is legally in default without further notice.

The Supplier reserves the right to charge statutory interest as well as fixed collection costs of €50 plus 15% of the outstanding amount.
These fees are enforceable without prior notification.

Article 10 – Liability

The Supplier is liable only in cases of gross negligence or intentional misconduct.
No liability is accepted for indirect losses such as lost profits, delays, or reputational damage.

Article 11 – Intellectual Property

All designs, samples, templates, and tools remain the intellectual and/or physical property of the Supplier.
Their use or reproduction is forbidden without written approval.

The Client shall indemnify the Supplier against any third-party claims arising from artwork, content, or files provided by the Client.

Article 12 – Applicable Law

All agreements are governed by Dutch law.
Legal claims expire one year after delivery unless otherwise agreed in writing.

Article 13 – Final Provisions

These conditions are filed with the Chamber of Commerce in Amsterdam.
In the event of interpretation conflicts, the Dutch version shall prevail.
The version in effect at the time of order confirmation shall apply.